Privacy Policy
This privacy policy explains how BetBeast collects, uses, stores, and protects personal information belonging to players who register an account, browse the site, or otherwise interact with our online casino and sportsbook. It applies to all visitors and registered account holders in Canada and describes the categories of data we handle, the purposes for which we use them, the cookies deployed on the domain, third parties who may receive limited data, retention practices, and the rights available to you as a data subject. BetBeast is operated by Dama N.V., a company registered under number 152125 with a registered address at Scharlooweg 39, Willemstad, Curacao, and licensed by the Curacao Gaming Control Board under license number OGL/2023/174/0082. Because this platform provides real-money gambling services, this policy should be read together with our responsible gaming information and our terms and conditions, which together govern the account relationship between the player and the operator.
Who This Policy Applies To
This policy applies to any individual who accesses bet-beast.net, creates an account, deposits or withdraws funds, places wagers on casino games or sports events, contacts customer support, or otherwise submits personal information to us. Access to the platform and to any account features is restricted to persons who meet the minimum legal age for online gambling, which is 18 years and older, and proof of age may be requested at any stage of the relationship, including before a withdrawal is processed. If we become aware that a person providing data to us is below the applicable minimum age, we will close the associated account and take reasonable steps to remove personal information collected from that individual, subject to any regulatory record-keeping duties.
Categories of Personal Data We Collect
We collect information directly from you when you register, deposit, withdraw, request verification, or contact support, as well as information generated automatically through your use of the site. The table below summarizes the main categories of data processed and the general purpose associated with each category.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity data | Full name, date of birth, government-issued ID | Age and identity verification, KYC/AML compliance |
| Contact data | Email address, phone number, postal address | Account communication, verification calls, marketing where consented |
| Financial data | Payment method details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Account activity data | Login history, game and bet history, session data | Account management, fair play monitoring, dispute resolution |
| Technical data | IP address, device type, browser type, cookies | Security, site functionality, analytics |
| Verification documents | Proof of address, photo of payment method used | Withdrawal verification, anti-money-laundering checks |
| Communication records | Live chat transcripts, support emails | Customer service, complaint handling, quality assurance |
Where identity documents are submitted, they must generally be presented in the Latin or Cyrillic alphabet; where this is not possible, we may request an additional video verification step to confirm identity before certain account actions, such as withdrawals, can be completed.
How We Use Personal Data
We use personal data primarily to operate the platform safely and lawfully, including creating and maintaining your account, verifying your identity and age, processing deposits and withdrawals, detecting and preventing fraud or money laundering, and complying with obligations placed on us by our licensing authority. We also use data to communicate with you about your account, respond to support enquiries, and, where you have not opted out, to send information about products and services that may be relevant to you. Technical and behavioural data collected through cookies and similar technologies helps us maintain site security, remember your preferences, and understand how the platform is used so that we can improve its reliability and performance. Personal data may also be used to enforce our terms and conditions, including monitoring for prohibited activity such as bonus abuse, multiple accounts, or attempts to circumvent responsible gaming tools such as self-exclusion.
Legal Bases for Processing
Where applicable data protection principles require a lawful basis for processing, we generally rely on the performance of the contract between you and the operator, our legitimate interest in preventing fraud and securing the platform, compliance with legal and regulatory obligations such as anti-money-laundering rules, and, in the case of optional marketing communications, your consent. You can withdraw consent for marketing communications at any time using the unsubscribe mechanism included in such messages or by contacting customer support directly.
Cookies and Similar Technologies
Bet-beast.net uses cookies and comparable tracking technologies to operate core site functions, remember login sessions, and gather aggregated information about how visitors use the platform. Cookies are small text files stored on your device that allow the site to recognize your browser on return visits and to distinguish you from other users, which is particularly important for keeping your account session secure while you are logged in. Some cookies are strictly necessary for the site to function, such as those that maintain your session while navigating between the casino, sportsbook, and account pages, while others are used for analytics and performance measurement to help us understand which features are used most and where improvements are needed. You can control or delete cookies through your browser settings, and most browsers allow you to refuse cookies altogether, although doing so may affect the availability of certain account features, including the ability to remain logged in or to access personalized settings. Where third-party analytics or payment-processing partners set cookies as part of delivering their services to us, those partners operate under their own privacy notices, and we encourage you to review them if you wish to understand their specific practices.
Sharing of Personal Data with Third Parties
We do not sell personal data. We do, however, share limited categories of personal data with third parties where necessary to operate the service, comply with legal obligations, or protect the integrity of the platform. This includes payment service providers and processors who handle deposits and withdrawals across the methods available on the site, identity verification providers who assist with KYC checks, regulatory and law enforcement bodies where required by applicable law or by our licensing authority, and professional advisers such as auditors or legal counsel where necessary for compliance or dispute resolution purposes. Where crypto deposits or withdrawals are processed, transaction data is shared with the relevant payment processing partner to the extent necessary to complete the transaction. Any third party who receives personal data from us is expected to apply appropriate safeguards and to use the data only for the purpose for which it was shared.
Data Security
We apply industry-standard encryption to communications between your browser and our servers to protect data in transit, and we maintain internal access controls intended to limit personal data access to personnel who need it to perform their role. Identity verification is required before withdrawals can be completed, which involves the submission of photo identification, a photo of the payment method used, and proof of address, and this information is stored and processed under the same security standards applied to other account data. As part of verification, we may contact the phone number associated with your account to confirm details provided during registration. While we take reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, or loss, no system can guarantee absolute security, and we encourage players to use strong, unique passwords and to avoid sharing account credentials with third parties.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, including the duration of your active account relationship with us and any additional period required by applicable anti-money-laundering, tax, or gambling regulatory obligations. Verification documents and transaction records are generally retained for a period after account closure to satisfy audit and compliance requirements imposed by our licensing framework. Where data is no longer required for these purposes, we take reasonable steps to delete or anonymize it, subject to any overriding legal obligation to preserve certain records for a defined statutory period.
Your Rights Over Your Personal Data
Depending on applicable law, you may have rights to request access to the personal data we hold about you, to request correction of inaccurate data, to request deletion of data where it is no longer needed for a lawful purpose, to object to certain processing activities such as direct marketing, and to request a copy of your data in a portable format. You may also have the right to lodge a concern with a relevant data protection authority if you believe your data has been mishandled. To exercise any of these rights, you can contact our support team through the live chat or email channels available on the site, and we will respond within a reasonable timeframe, subject to identity verification to ensure that data is only disclosed to the account holder concerned. Certain requests, such as deletion of data tied to an active regulatory retention obligation, may be limited or delayed until the underlying obligation no longer applies.
Bonus-Related Data and Account Monitoring
Where an account has received a welcome package or any other bonus subject to wagering conditions, we may process additional account activity data to confirm that wagering requirements, maximum bet limits, and validity periods have been respected. For example, welcome package terms generally require wagering of 40 times the bonus amount, completed within 7 days of the bonus being credited, with a maximum bet of C$5 while a bonus is active, and any bonus is automatically cancelled if the linked balance falls to C$0.05 or below. Monitoring of this kind is carried out using the same account and transaction data described elsewhere in this policy and is limited to verifying compliance with the applicable terms rather than any additional or separate data collection purpose. Bonus eligibility, comp point exchange, and VIP rewards are not extended to players from Sweden, and related account flags may be applied to reflect jurisdictional eligibility rules.
International Data Transfers
As an operator licensed in Curacao and serving players internationally, certain personal data may be processed or stored outside of Canada, including by service providers located in other jurisdictions. Where data is transferred internationally, we expect the receiving party to apply data protection standards consistent with this policy and with any contractual safeguards in place between the operator and the relevant service provider.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our data practices, the services offered, or applicable legal requirements. Any revised version will be published on this page, and continued use of the account after such a change becomes effective will constitute acceptance of the updated policy. Players are encouraged to review this page periodically to stay informed about how personal data is handled.
Responsible Gaming and Data Protection Together
Data protection and responsible gaming are closely linked on this platform, since account activity data is also used to support tools such as deposit limits, cooling-off periods, and self-exclusion. Cooling-off periods can be set from 1 day up to 6 months and will either reactivate automatically or, on request, be reopened after a minimum of 7 days, while self-exclusion can be set from 1 day up to a permanent restriction and cannot be reversed before the selected period has expired. Decreases to deposit or loss limits take effect immediately upon request, while increases take effect after a 24-hour period, which is designed to support informed decision-making rather than impulsive changes. Because the minimum legal age for gambling in Canada is 18, age verification data forms a core part of the identity checks described in this policy, and accounts found to belong to underage individuals will be closed as soon as this is identified.
Contacting Us About This Policy
If you have questions about this privacy policy, wish to exercise any of your data protection rights, or want more information about how a specific type of data is used, you can reach our support team through the live chat function available on the site or by email, both of which are monitored on a 24/7 basis. When contacting us about a privacy-related request, please provide enough information to allow us to identify your account, since we may need to verify your identity before disclosing or acting upon personal data associated with it. General account questions, complaints, and disputes can also be raised through the same channels, and our support team will guide you through any additional steps required to resolve the matter.
For further information about the terms governing your account, including deposit and withdrawal conditions, payment methods accepted on the platform, or the structure of the welcome bonus package, please refer to the corresponding sections of the site, and for details on tools available to manage your play, refer to the responsible gaming information published separately.